Who should I contact in an emergency? If you need the service of the police, ambulance, fire brigade, or coastguard - use any telephone and dial 999.
What are the electricity supply specifications? You should ensure that any electrical equipment you bring with you, e.g. travelling irons, hairdryers, shavers, etc, can be used on British voltage. The standard voltage is 230V AC, 50Hz. Voltage converters are available to buy in various shops in Shetland.
Should I tip? There are no fixed rules about how much to tip - if you feel you have received good service, you may wish to express your appreciation accordingly. It is usually customary to leave 10% of the bill, if a service charge has not been included.
How do I make an international call? International calls in Britain are a lot cheaper than in many other countries. There is also the added convenience of direct dialling, i.e. you do not need to use the operator. To make international calls simply add the destination country code before the telephone number. For international directory enquiries, call 118 899 (there will be a charge for this service).
Is there free WiFi in Shetland? The Shetland Islands Council provide many free public connections throughout the isles which you can find at all SIC buildings including:
- SIC Inter Island Ferry Terminals
- Shetland Museum & Archives
- Sumburgh Airport
- Most Visitor Centres
- Northlink Ferries and Terminals
If you do not have your own laptop or mobile device, you can go to the Learning Centre at the Shetland Library, which provides free internet access.
Almost all visitor accommodation includes free WiFi (check when booking) and you will also find free access at most cafes and restaurants throughout the isles.
What banks have branches in Shetland? Five banks, including the major Scottish ones, have branches in Shetland, i.e. Halifax Bank of Scotland, the Royal Bank of Scotland, the Clydesdale Bank, TSB and Santander. All of these have external 24-hour cash dispensers (auto-tellers).
There is a free cash dispenser at the Tesco supermarket in Lerwick. You can also find cash dispensers (charges will apply) at the Toll Clock Shopping Centre, Lerwick and Sumburgh Airport, Sumburgh.
How can I cash a cheque? A cheque can be cashed in any bank provided it is covered by a cheque card or appropriate credit card. However, the banks charge different fees for this service.
Are credit cards accepted at many places? All five banks accept all forms of Mastercard cards, Visa cards, Switch cards and most Eurocards. Credit cards are widely accepted at shops, restaurants, hotels and other outlets.
Where can I use travellers cheques? All the banks offer a similar service. Any amount of travellers cheques may be cashed and any foreign currency exchanged for sterling. Most banks keep a stock of commonly used currency, however, if you require more than they stock they can order more and it can be with you in a few days.