A day in the life
Margaret is based at Scalloway Health Centre, which she describes as “amazing”. Her day begins with some admin: clinic letters, patient queries, prescription requests and outpatient notes. At 9am, the whole team gathers for a “huddle”.
"We meet up as a team: reception, GPs, ANPs, practice nurses, healthcare support workers, district and community nurses. We go through anybody we might be worried about, anybody that might need extra input, and then we answer each other's questions. It's a nice time to touch base with everybody before the day starts."
On a full day, there are usually two GPs, two ANPs, practice nurses, a healthcare assistant, community nurses and sometimes a pharmacist, all supported by an admin team she credits warmly.
After morning clinic comes the part Margaret loves most: home visits. The patches she covers take her through the central mainland, through some of Shetland's most striking landscapes. "We cover Burra, Scalloway, Trondra, Whiteness, Weisdale, some of Tingwall and Gulberwick. It's lovely."
She admits with a smile that her home visits sometimes run over time. "You get offered a cup of tea sometimes, and I shouldn't say yes, but sometimes I do."
But the value of these home visits goes well beyond a welcome brew.
Margaret explains: "Home visits are a really important part of holistic care. You see the patient in their own environment. You are then able to make much better clinical decisions based on where they are, what supports they have, what supports they need, mobility, transport links, all these things that are hard to gauge in the consulting room. It's just so much more patient-centred to manage people when you see them at home."