From supporting local businesses to coordinating community events that get folk out and about, there’s no doubt that Joanne's efforts made a real difference. But it hasn't been without its challenges.
"The biggest challenge has been rising costs for both businesses and customers," she explained. "We've been working with a company that helps find better electricity deals, and we've also been promoting the cost of local items to show how they compare with other online retailers."
Visitors regularly tell us how amazing and friendly the town centre is, how pretty it looks, and how lovely the flowers and bunting are.
Tourism has brought its own interesting dynamic. "Tourism has been a welcome challenge. Businesses are very busy in the summer, which can make it harder for them to engage with events, but this also brings success for the businesses, which is positive. Visitors regularly tell us how amazing and friendly the town centre is, how pretty it looks, and how lovely the flowers and bunting are."
So, what does Joanne see ahead for Lerwick? "Lerwick town centre has such a strong foundation because people here genuinely value their local shops. As long as we keep giving folks good reasons to come into town – fun events, trails, and a nice mix of businesses – the town centre will stay lively and vibrant."