Who should I contact in an emergency? If you need the service of the police, ambulance, fire brigade, or coastguard - use any telephone and dial 999. The call will be free. It is important that you obtain the names and addresses of anyone involved and any witnesses. Never leave the scene of an accident, whether you were involved or not. You must contact the police if any injury or harm has been done to another party. It is advisable to contact the police should you have any doubt over cause or blame for the accident.
What are the electricity supply specifications? You should ensure that any electrical equipment you bring with you, e.g. travelling irons, hairdryers, shavers, etc, can be used on British voltage. The standard voltage is 230V AC, 50Hz.
Voltage converters are available to buy in various shops in Shetland.
Should I tip? There are no fixed rules about how much to tip - if you feel you have received good service, you may wish to express your appreciation accordingly. It is usually customary to leave 10% of the bill, if a service charge has not been included.
Are there any public telephones in Shetland? Shetland has many public telephones. The minimum charge per call is 20p, or 1 unit on a phone card. Phone cards are available from the Lerwick Visitor Information Centre and Post Office, Commercial Street, Lerwick.
If having difficulty finding a telephone number dial 118 888 to speak to directory enquiries, (this will incur a charge). If you have access to the internet, you can also search for a telephone number online, for which there is no charge.
How do I make an international call? International calls in Britain are a lot cheaper than in many other countries. There is also the added convenience of direct dialling, i.e. you do not need to use the operator. To make international calls simply add the destination country code before the telephone number. For international directory enquiries, call 118 899 (there will be a charge for this service).
Is there free WiFi in Shetland? The Shetland Islands Council provide many free public connections throughout the isles which you can find at all SIC buildings including:
- SIC Inter Island Ferry Terminals
- Shetland Museum & Archives
- Sumburgh Airport
- Most Visitor Centres
- Northlink Ferries and Terminals
If you do not have your own laptop or mobile device you visit the Shetland Library and enquire for free internet use during your visit or try the Internet Cafe, 11 Market Street, Lerwick +44 (0)1595 695026.
Almost all visitor accommodation includes free WiFi (check when booking) and you will also find free access at most cafes and restaurants throughout the isles.
What banks have branches in Shetland? Five banks, including the major Scottish ones, have branches in Shetland, i.e. Halifax Bank of Scotland, the Royal Bank of Scotland, the Clydesdale Bank, TSB and Santander. All of these have external 24-hour cash dispensers (auto-tellers).
There is a free cash dispenser at the Tesco supermarket in Lerwick. You can also find cash dispensers (charges will apply) at the Toll Clock Shopping Centre, Lerwick; Sound Service Station, Lerwick; and Sumburgh Airport, Sumburgh.
How can I cash a cheque? A cheque can be cashed in any bank provided it is covered by a cheque card or appropriate credit card. However, the banks charge different fees for this service.
Are credit cards accepted at many places? All five banks accept all forms of Mastercard cards, Visa cards, Switch cards and most Eurocards.Credit cards are widely accepted at shops, restaurants, hotels and other outlets.
Where can I use travellers cheques? All the banks offer a similar service. Any amount of travellers cheques may be cashed and any foreign currency exchanged for sterling. Most banks keep a stock of commonly used currency, however if you require more than they stock they can order more and it can be with you in a few days.
Small amounts of foreign currency and travellers cheques may be exchanged at the Lerwick Visitor Information Centre, Market Cross, Lerwick. In addition, some shops in Lerwick do accept foreign currency as payment for goods.